1. INTRODUCTION
At CONNECTED SAFETY NET, we are committed to protecting your privacy. This Privacy Statement will tell you how we will look after your personal data when you use our mobile applications, including "CSN Capture", "CSN Capture ME", "CSN Incidents", "CSN Incidents ME" (the ‘Mobile Applications’), and our public website (the ‘Website’) (collectively referred to as "our services").
2. CHANGES TO THE PRIVACY STATEMENT AND YOUR DUTY TO INFORM US OF CHANGES
The applicable Privacy Statement is that which is in effect at the date of visiting the website. We do update our Privacy Statement periodically, as our data collection practices and applicable UK laws change. The new Privacy Statement will be published and available on the Website.
By visiting our Website or using our Mobile Applications, you agree to be bound by this Privacy Statement and any revisions to the same in effect at the time of use. If you do not agree to any changes during your use of the Website you should stop using the Website and Mobile Applications.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
3. PURPOSE OF THIS PRIVACY STATEMENT
This Policy explains how we treat your personal data and in particular how we collect and process your personal data when you visit our Website or use our Mobile Applications.
This Website and Mobile Applications are not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Statement together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Statement is to be read as part of the other notices and is not intended to override them.
As a result, you will be fully aware of how and why we are using your personal data. We are not responsible for the content or privacy practices of other apps or websites. Any external links to other websites or apps are clearly identifiable as such.
4. GENERAL STATEMENT
We fully respect your right to privacy and will only collect personal data from you in accordance with this Policy. Any personal data will be treated in accordance with all applicable UK data privacy laws in force from time to time.
5. DATA CONTROLLER
This Website and Mobile Applications are operated by Connected Safety Net Limited, a company incorporated and registered in England & Wales with company registration number 12323322 with its registered office at 309 High Road, Benfleet, Essex, United Kingdom, SS7 5HA (“CONNECTED SAFETY NET”, “we”, “us” or “our”). You can contact us by using any of the contact information provided at the end of this Privacy Statement.
CONNECTED SAFETY NET is the Data Controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this Privacy Statement).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Statement. If you have any questions about this Privacy Statement, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Contact Details:
Full name of legal entity: Connected Safety Net Limited
Name or title of DPO: Aron Draper
Email address: aron.draper@connectedsafetynet.co.uk
Postal address: Connected Safety Net Limited
309 High Road
Benfleet
Essex
United Kingdom
SS7 5HA
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
6. PERSONAL DATA WE MAY COLLECT FROM YOU
a) Personal Data
When using our mobile applications or website, you may be asked to provide certain personally identifiable information ("Personal Data"), such as:
Email address
Location data (if applicable)
b) User-Generated Content
Through our Mobile Applications, you may provide text responses, and upload photos, videos, and other files. This content is treated as personal information and handled with care.
c) Usage Data
To provide our service, details of your visits to our Website and information on how our services are accessed and used (‘Usage Data’) including, but not limited to, traffic data, mobile operating system version, Unique device identifiers, mobile application logs, weblogs and other communication data and the resources that you access may be recorded/processed.
Other than the above information, we do not ask for, and we request you refrain from providing us with, any details or information of a personal nature concerning you or anyone else.
7. HOW IS YOUR PERSONAL DATA COLLECTED
Some information is collected when you contact us on our Webchat facility, including your contact email address and any other information you type into the Webchat.
Some information is collected when you navigate around the pages of our Website, including Google Analytics data, which may include your IP address, operating system and device type.
Some information is collected when you use our Mobile Applications, including your email address, text inputs, photos, videos, or other documents and Usage Data
8. HOW WE USE YOUR PERSONAL DATA
If you register your details with us, we may use the personal data you have given us, together with details of how you use our App as follows to:
We will use your contact details to:
Identify you as a visitor to our website.
Contact you to follow up the query you entered into our Webchat.
We will use the information we collect from our Mobile Applications to:
To provide and maintain our services.
To manage your account.
To communicate with you, including providing customer support.
To analyse how our Mobile Applications are used and improve their performance and features.
To comply with legal obligations and protect our legal rights.
We will use technical data about your device to:
Understand statistical data about visitor browsing actions and patterns, which does not personally identify you.
Manage and improve our services.
9. COOKIES AND SIMILAR TECHNOLOGIES
The Website uses text files called cookies to collect small pieces of data to distinguish you from other visitors to the Website. This helps us to provide you with a good experience when you visit the Website and allows us to improve our services. This cookie identifier is a persistent technology, meaning it remains after you close your browser. You will need to clear your cookies via your browser settings to remove it.
10. INTERNATIONAL TRANSFERS
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing and/or processing. Your data will be stored on secure servers, and we will use strict procedures and security measures to help to ensure that your data is kept safe and is used only in accordance with this Privacy Statement.
11. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
12. DATA RETENTION
We will retain your personal data only for as long as necessary for the purposes outlined in this policy. When we no longer need your information, we will securely delete or anonymie it.
13. DISCLOSURE OF YOUR INFORMATION
We may consider it necessary to disclose your personal data without consulting you, when we believe that it is appropriate in order to comply with our legal obligations and/or a Court Order, to cooperate with any law enforcement agencies, to enforce this Privacy Statement, the Terms & Conditions of Use or other legal rights, to protect the security of the Website, to prevent fraud, or otherwise to protect our legitimate business interests and/or the legitimate interests of others.
Other than this, any information which you provide us through the Website is not made available to any third parties unless you give your prior consent and is used by us only in line with the purposes set out in this Privacy Statement.
14. YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate business interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
15. CONTACTING US
If you have any questions, requests or complaints regarding this Privacy
Statement, please contact us using the following information:
Email address: aron.draper@connectedsafetynet.co.uk
Postal address: Connected Safety Net Limited
309 High Road
Benfleet
Essex
United Kingdom
SS7 5HA
